If you do know the set number, however, it’s as simple as selecting the parts you need from the menu. Giving as much detail as possible is recommended so you can be sure they’ll send you the right piece. Even if you can’t find it, you can just write a text description of the set and the brick you need to be replaced.
Worry not if you already threw away the box for your set-you should have no issue finding the set’s number online (websites like BrickLink are great for this). You choose “Missing” or “Broken” bricks (which are nearly identical processes), input your country and age, and then the ID number for the set you need help with, which is on the outside of the set’s box. But How?īy heading over to the customer service section of LEGO’s website and clicking on “ BRICKS & PIECES,” you’ll be immediately shown the available options when it comes to replacing lost or damaged bricks. The instruction booklet can also get ripped or torn in packaging, so we’ll cover your options for replacing those as well at the end of the article. LEGO pieces may also come damaged in some way, such as miscolored or snapped bricks, which LEGO will also replace. With how small LEGO bricks are, it’s understandable that one or two may occasionally be left out of a box, even if it is a bummer. Mistakes in the manufacturing and packaging process happen all the time.
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The best part? It will be completely free most of the time. You’re going to need a replacement, and thankfully, LEGO is happy to help. Not just missing, but was never included in the box. It’s really coming together until you realize that one of the pieces is missing. So, you’re almost done with that big LEGO set you bought.
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